Hangzhou Xixi Investment & Development Co., Ltd.: An International Tourism Complex Rooted in the Cultural Heritage of Xixi Waterways
There are no heroes who fall from the sky—only ordinary people who step forward.
Release time:
2020-02-14
Thank you for being here.
In the face of the sudden outbreak, many people have remained steadfast in their positions, using their own efforts to keep the city running smoothly.
We are grateful to the medical professionals who are on the front lines, but we must also remember every ordinary person in every industry who “charges ahead”—it is their selfless dedication that sustains our daily lives.
During the Spring Festival holiday and the COVID-19 pandemic control period, many employees at Xixi Investment and the various units within the Xixi Paradise Park continued to steadfastly remain at their posts day after day, ensuring the smooth operation of the entire park while safeguarding the safety and health of guests and partners.
Among them, some have worked nonstop for more than twenty consecutive days; some have been rushing around to procure epidemic prevention supplies at the first opportunity; some have neglected their own breastfeeding children at home; and some have braved wind and rain to drive and deliver meals to employees… These figures fighting on the front lines are full of strength, showcasing the sense of responsibility and commitment of the Xixi Paradise team.
Xi Yue Property
In the face of the sudden outbreak, the property management company of Xixi Paradise demonstrated highly efficient responsiveness and execution. We promptly completed the procurement of medical masks, disinfectant, and other essential supplies, providing robust logistical support for the park’s long-term battle against the epidemic. We immediately responded to the government’s call by sealing off the underground parking lot, conducting thorough inspections and clearing out all vehicles within the park, and closing all entrances and exits on February 4th—implementing temperature checks and registration for all visitors. While excelling in our park’s epidemic prevention efforts, we leveraged the pioneering role of the Party organization within our state-owned enterprise, offering support with barrier fences to aid the village street’s epidemic prevention and control work, and serving as a designated isolation facility during the street’s pandemic response, thereby making a positive contribution to the region’s overall epidemic prevention efforts.
□Security Department Zhu Hongji 、 Dan Xiaoqing
Our mission is to ensure the safety of the entire park.
Due to the impact of epidemic prevention and control measures, there is a severe shortage of staff in the municipal security team and the company’s fire control personnel. Zhu Hongji, Assistant Manager of the Security and Guard Department, and Dan Xiaoqing, Fire Control Supervisor,… The two of them voluntarily took on the responsibility for fire safety and public security maintenance across the entire park, returning to their posts ahead of schedule on January 30 and have not taken a break since. In addition to managing the entire safety operation, the two also proactively contacted Jiangcun Subdistrict and Fuyuan Community to issue various work certificates for on-duty staff and worked together with community and subdistrict personnel to advance epidemic prevention and control efforts.
□ Environmental Customer Service Department
Three people make a forest, forming the strongest barrier for epidemic prevention.
□ Engineering Department
Fill in for shifts when there’s a staff shortage.
The staff at all energy centers and boiler rooms under the Engineering Department remained steadfast in their posts, ensuring the normal operation of equipment and providing strong support for the park’s epidemic prevention and control efforts. With one-third of the staff away and affected, the foreman took the initiative to cover shifts and stay on duty.
While ensuring smooth operational support, the Engineering Department arranged for the Maintenance Team to conduct inspections and maintenance on key areas and facilities/equipment. In light of the unique nature of epidemic prevention efforts, the Engineering Department adjusted its maintenance schedule and took advantage of downtime during the pandemic control period to carry out comprehensive maintenance work across the park’s public areas and underground parking.
Sheraton Xixi
The Sheraton Hangzhou Xixi Resort Hotel immediately activated its emergency response mechanism. 。 At the beginning of the year, hotel management promptly resumed the daily morning and evening meetings of the Hotel Administrative Committee, and regarding… Emergency procurement of epidemic prevention supplies, temporary reallocation of personnel, meticulous implementation of epidemic prevention measures, and health checks for hotel guests and staff, among other things. A series of initiatives were launched to ensure the hotel operated safely and smoothly during this special period. General Manager Pan and Operations Director Shao voluntarily gave up their vacations, remaining at the hotel throughout to oversee all aspects of epidemic prevention and control. Under their leadership and as role models who led by example, countless acts of warmth and heartfelt care emerged across every position in the hotel.
□ Security Department Manager: Zhang Tianxia
The health of employees and guests comes first.
After receiving the urgent epidemic prevention and control task, Zhang Tianxia promptly completed emergency procurement to ensure the health and safety of hotel guests and staff. When a suspected patient is identified, he is responsible for coordinating and communicating all needs during the guest’s isolation period. And report it in a timely manner. On February 3, Zhang Tianxia accompanied the deputy director of Jiangcun Police Station. Visit the rooms of guests from Hubei, Wuhan, Wenzhou, and Taizhou at the hotel. , Care about the guest’s physical condition.
As a Security Department Manager, Zhang Tianxia has been essentially on complete shutdown for nearly half a month. He has fully devoted himself to this “battle” against the epidemic, demonstrating a spirit of leading by example and getting things done in a practical, hands-on manner.
□ Head Chef at the Employee Dining Hall: Tao Maoyuan
One person runs a temporary employee cafeteria.
During this outbreak, Chef Tao, the head of the staff canteen, bravely stepped forward, arranging for older colleagues to take breaks and working overtime himself whenever staffing was short. Many colleagues were stranded in the dormitories due to the pandemic, Master Tao single-handedly took on the responsibility of providing meals for fifty to sixty people, creatively establishing a second mini‑restaurant for the employees. Every day, he personally drives to the dormitory to deliver meals, bringing the food to the communal kitchen on the second floor of the dormitory for distribution—efficient, convenient, and keeping the food warm while also reducing employees’ contact with the outside world. At the same time, Master Tao also hands out masks to the staff, making this winter especially warm.
□ Executive Chef of the Central Kitchen, Miao Junhao
Full-time accompaniment for employees undergoing hospital checkups due to fever.
On January 28, an intern in the hotel’s central kitchen developed a high fever during routine temperature checks. Master Miao promptly took the individual to the hospital. We accompanied the employee throughout the entire process, conducting a complete blood count test and X‑ray, and also covered all medical expenses in full. The incident was reported to hotel management immediately. Due to limited bed availability, at the doctor’s recommendation, Master Zhen drove the staff back to their dormitory and made the necessary quarantine arrangements. By the time he returned home, it was already close to 2 a.m. Fortunately, the employee was ultimately diagnosed with common pneumonia caused by influenza and recovered, being discharged from the hospital on February 3.
In this effort to combat and prevent the novel coronavirus pneumonia, Master Miao risked possible infection by accompanying employees throughout their hospital visits for checkups. His selfless dedication and caring spirit toward his staff are worthy of our admiration and emulation.
Xixi Yuerongzhuang
On January 22, under the leadership of General Manager Mr. Su Zhaolong, Hangzhou Xixi Yuerongzhuang and Xixi Yuechun Resort Hotel swiftly entered the battle to prevent and control the epidemic— Emergency procurement of supplies, comprehensive disinfection, development of relevant cancellation policies, investigation of guests’ and employees’ recent travel and residence history, establishment of temperature records, and ensuring daily food supplies for employees… Every seemingly minor yet extraordinarily important measure is being implemented efficiently.
□ Assistant Lobby Manager: Carrie
Stand firm at your post in place of colleagues from out of town.
On January 28, an intern in the hotel’s central kitchen developed a high fever during routine temperature checks. Master Miao promptly took the individual to the hospital. We accompanied the employee throughout the entire process, conducting a complete blood count test and X‑ray, and also covered all medical expenses in full. The incident was reported to hotel management immediately. Due to limited bed availability, at the doctor’s recommendation, Master Zhen drove the staff back to their dormitory and made the necessary quarantine arrangements. By the time he returned home, it was already close to 2 a.m. Fortunately, the employee was ultimately diagnosed with common pneumonia caused by influenza and recovered, being discharged from the hospital on February 3.
In this effort to combat and prevent the novel coronavirus pneumonia, Master Miao risked possible infection by accompanying employees throughout their hospital visits for checkups. His selfless dedication and caring spirit toward his staff are worthy of our admiration and emulation.
Xixi Yuerongzhuang
On January 22, under the leadership of General Manager Mr. Su Zhaolong, Hangzhou Xixi Yuerongzhuang and Xixi Yuechun Resort Hotel swiftly entered the battle to prevent and control the epidemic— Emergency procurement of supplies, comprehensive disinfection, development of relevant cancellation policies, investigation of guests’ and employees’ recent travel and residence history, establishment of temperature records, and ensuring daily food supplies for employees… Every seemingly minor yet extraordinarily important measure is being implemented efficiently.
□ Assistant Lobby Manager: Carrie
Stand firm at your post in place of colleagues from out of town.
Carrie, the assistant manager of the lobby who is still breastfeeding her son, gladly stepped in to stay at her post while her colleagues were away from Hangzhou and unable to return. She serves every guest with utmost diligence and dedication. Checking in guests, taking their temperatures, asking detailed questions about their recent travel history… Whenever special circumstances arise, she promptly reports them to higher authorities. Every bit of peace of mind is thanks to her meticulous care.
□ Public Area Cleaning – Hong Jinlan
Disinfect thoroughly, because “safety is the top priority.”
Sister Hong Jinlan from PA, Every 1–2 hours, rotate disinfection tasks among lobby areas, banquet hall restrooms, elevator buttons, and other guest facilities. When we say, “Sister Hong, you’ve worked hard,” she always smiles and says: It’s only right—everyone’s safety comes first. Every bit of safety depends on her meticulous care.
□ Guest Room Department: Feng Rongshu, Qi Guanglan, Wang Aimei
Voluntarily stepping forward to safeguard the health of hotel guests.
When the Guest Rooms Department’s Feng Rongshu, Qi Guanglan, and Wang Aimei learned that the fight against the epidemic had entered an extraordinary phase, Volunteers take turns on duty, serving hotel guests in rotation and conducting comprehensive disinfection and cleaning of guest rooms every day. , ensuring the health of every guest staying at the hotel.
□ Head of the Western Restaurant, Food & Beverage Department: Zhang Lei
Open every day, even on the 23rd—fighting alone is still a battle!
Due to the pandemic, the restaurant manager and several colleagues were unable to return to Hangzhou and resume their work as called for by the national authorities. Zhang Lei, the Western Restaurant Manager of the Food & Beverage Department, resolutely stepped in to hold the line at his post in place of his colleagues. Worked 23 consecutive days without a break, handling all aspects of the restaurant’s operations in place of the manager. Dining in the restaurant carries certain safety risks. To minimize close contact between guests and ensure effective epidemic prevention and control, he calls each guest daily to understand their dining needs, meticulously recording every detail. Based on this information, he provides room-service dining for each guest—meal after meal. It’s these small yet thoughtful touches that warm every guest staying at the hotel.
Although he’s the only one working during the day, he doesn’t shy away from hard work. Disinfect the restaurant once every four hours daily. Including tables and chairs, as well as tableware, we pay close attention to hygiene and keep detailed records. We perform these tasks with meticulous care, always prioritizing the safety of our guests—and throughout the pandemic, we have never let our guard down in the slightest.
□ Employee Restaurant: Wang Guosheng, Tong Ju, Ma Chaoyang
□Front Desk: Yuan Wangxun, Jiang Zhongxiang
Offer the warmest care to employees staying in Hangzhou.
During the Spring Festival, a large number of employees remained in Hangzhou. In this special period, Wang Guosheng, Tong Ju, and Ma Chaoyang from the employee cafeteria made sure to prepare complete meals every day and take proper measures to keep them warm. Meanwhile, Yuan Wangxun and Jiang Zhongxiang from the Concierge Department also served as “escort messengers,” Always delivering meals, fruits, and other daily necessities to every employee, rain or shine. 。
We will ensure the logistical support for our employees staying in Hangzhou and offer them the most genuine care. In the face of the epidemic, we will surely be able to work together to overcome it!
□Kitchen Department: Lu Yuanzhong, Hu Zhongliang
Even when there are no guests, we must still hold our ground.
Lu Yuanzhong and Hu Zhongliang led the kitchen staff who steadfastly held their posts, starting with themselves by exercising every day to ensure their own health. Providing gourmet meal delivery service for hotel guests. ； Properly sort dry and wet waste. Ensure proper logistical support. ; We source fresh produce and meats for our cooking, upholding the brand’s reputation at Yue Rong Zhuang Baiyun Restaurant.
Care for yourself, care for others, and respect nature. Perhaps each of our small efforts can make the steps we take into the future more steadfast and “free from doubt.”
□ Engineer on Duty, Engineering Department: Du Yongbo
Give up your vacation because there’s something more important to do.
As a seasoned hotel professional, Du Yongbo has always been diligent and hardworking, earning the praise of his department leaders and fellow employees. And during this special period marked by the outbreak of the pandemic, He gave up his Spring Festival holiday and stayed at his post, working overtime day and night. To better guide the department in carrying out its work during the pandemic, Du Yongbo After reviewing and filtering relevant online information, and following the leadership’s instructions, we successfully completed the hotel’s logistical support tasks.
During this special period, although Du Yongbo was neither a frontline medical worker nor an employee on the mask production line, he could have easily stayed at home like other employees in the department, spending time with his family and children. However, he still insisted on coming to work, fighting on the front lines of his job and stepping forward with determination in the battle against epidemic prevention and control, working diligently and steadily.
Hangzhou Xixuan Hotel
Xixuan Hotel has fully mobilized its hotel management staff, giving full play to their role as pioneers and models, strengthening employees’ sense of responsibility, and ensuring that… Comprehensive mobilization, comprehensive deployment, and comprehensive prevention and control. And so on. The hotel arranges for staff to disinfect hotel areas every day and monitors the temperature of both employees and guests, ensuring the health of every guest and employee.
□ Security Supervisor Fu Xuejian
Face difficulties head-on and do everything we can.
During the pandemic, Because the Engineering Department Manager was unable to return to Hangzhou to work in response to the national call, the hotel’s Security Chief, Fu Xuejian, rose to the challenge and steadfastly held his post, fully demonstrating his leadership. During duty hours, I conducted temperature checks for employees on the front line, supervised and guided security personnel in collecting epidemic prevention information and carrying out safety protection measures, inspected the hotel and property for safety conditions, showed concern for employees’ work status, distributed meals to staff on duty, and promptly posted hotel operating information, among other tasks. My work was meticulous and conscientious, never letting up for a moment, as I contributed my share to ensuring the safety of both hotel guests and employees.
□ Junior Supervisor, Housekeeping Department – Wen Haizhu
Don’t miss a single corner.
As the PA Supervisor, Wen Haizhu, under the leadership of the Housekeeping Department Manager, The first to take on the critical task of frontline epidemic prevention and disinfection. The hotel’s public areas—large and small, every nook and cranny—are all thoroughly inspected and meticulously disinfected at every stage. When required by hotel management, Wen Haizhu She readily volunteered to come on duty and help ensure the smooth operation of our work. The hotel’s safety and hygiene are inseparable from her hard work and dedication.
□ Yue Zhuang Property Department Manager Wang Ming Li
Focus on homeowners returning to Hangzhou and strengthen closed‑management of residential communities.
During the pandemic, Wang Mingli, Property Manager at Hotel Yuezhuang, remained steadfast in her post, personally overseeing on-site operations and strengthening closed-loop management and disinfection efforts within the community. Recently, the hotel received a homeowner returning to Hangzhou. In accordance with the property’s epidemic prevention requirements and standards, Manager Wang… Temperature checks were conducted on all homeowners returning to Hangzhou. The results showed that the body temperature was normal. Wang Mingli The manager also established a personal health record for each individual. After being signed and confirmed by the homeowner, I personally escorted the homeowner into their home and informed them that they needed to undergo 14 days of isolation and observation. I obtained the homeowner’s consent and understanding, and promptly reported the situation to the director of the Fuyuan Community. At the same time, Implement door-to-door delivery for takeout and courier services for resident homeowners. They tirelessly ensure the safety of resident owners and employees.
Qiyue City Outlet
Qiyue City | Xixi Outlet immediately activated its emergency response mechanism, initiating personnel management and the procurement of epidemic prevention supplies, and without hesitation, proceeded under the guidance of government policies. All congregational temple fair activities during the Spring Festival have been canceled to ensure everyone’s safety. At a time when everyone could go home to escape the pandemic, there was a group of people in Qiyue City who usually remained unnoticed—but when it mattered most, they found themselves at the very forefront. Engineering Supervisor Chen Chen and his four close friends steadfastly held their ground.
□ Ye Shengyu, Cheng Gangjin, Tang Zhongkui, Qiu Shuilin
I haven’t been home in a year, but this place is home too.
Employees of Qiyue City Outlet—Ye Shengyu, Cheng Gangjin, Tang Zhongkui, and Qiu Shuilin—have not returned home for work in a year. Although the Spring Festival is traditionally a time for them to reunite with their families, they have remained steadfast at their posts, holding the line on the front lines due to the impact of the pandemic. 。 At this moment, they regard Qiyue City as their home, and those who work together have become like family. To provide the greatest sense of security for every friend who comes to Qiyue City, they stay by each other’s side and steadfastly hold their posts. We check the temperature of all personnel entering and exiting daily and take full responsibility for disinfecting the 30,000 cubic meters of public areas within the venue, including the offices. The workload is incredibly heavy—these are the ordinary yet great “heroes” in our hearts!
Their stories are a microcosm of the Xixi Paradise team members who are fighting on the front lines—and they also reflect the true lives of countless ordinary people today. While we stay at home, resting and waiting to return to work, a large number of people have already taken their posts or never left them in the first place.
There is no superhero who descends from the heavens to save the world.
Only ordinary people who step forward one by one.
These ordinary frontline employees
With their extraordinary sense of responsibility.
Gathering into an unstoppable force.
The brighter it shines in the darkness.
It is precisely because of your existence.
Only then can enterprises survive and thrive.
Cities can only keep running.
Only then can society be stable and peaceful.
Let’s work hard together.
Welcome the arrival of spring.
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